Regarding the purchase of an Xbox 360 for work:
Dear HMV Customer
I am writing to you to give you an update on your order for the following item:
Artist: XBOX 360 CONSOLE
Title : XBOX 360 CONSOLE
Due to extremely limited stock availability, the Xbox 360 will be in short supply until June 2006. Whilst we are happy to take an order from you, we are unable to guarantee a delivery date to you.
Please note that the 'Usually Ships' time advertised on the web site for this item does not apply.
If you have already placed an order with us, we are working hard to fulfil your order, but stock is in extremely short supply, and your order may not be fulfilled until June 2006. All stock issued to hmv.co.uk will be allocated on a first come, first served basis.
Please accept my apologies for the ongoing delay in supplying your console, but unfortunately this is outside of the controls of HMV.
ECommerce Customer Service Manager
That's eight months after pre-orders were accepted, and six months after I placed my order - when, of course, HMV had 'IN STOCK' written all over their Xbox pages.
What an all-round fiasco!